Frequently Asked Questions

Most frequent questions and answers

If you have a question about your order or want to give us your feedback, feel free to contact us by e-mail:


We offer Hermes, DHL and Deutsche Post shipping options, which takes 2-4 business days.

Deutsche Post: Small orders ship in padded envelope. No insured shipping.
DHL: Packages with shipping prices from 6€ are insured up to 500€ and tracking IDs will be provided.
Hermes: All packages are insured up to 500€. You can lookup package through tracking ID.


We only offer tracked shipping through Deutsche Post for destinations outside Germany.

Deutsche Post: Small orders ship in padded envelope. Tracking ID will be provided.

Package lost?

If you miss a package or there are other issues with the shipment, please let us know immediately and we’ll try to help you. Please write an e-mail to including your order ID and a short description of the problem.

Bandcamp digital download code

All of our releases include a free digital download code that can be redeemed at

We provide digital download codes with all our releases.

If you have ​purchased in our stores (Bandcamp or on our website), we provide a Bandcamp digital download code.

If you purchased an item in our webshop..

..we hand over the download codes with the purchased item. You should receive it with your package.

Still no code?

If your product does not have a download code, please let us know at and we’ll take care of it.

Can’t wait?

If your goods have not arrived yet, please write an e-mail and we will send you a code asap.

Unfortunately, no. We lack the time and capacity to accept external orders.

Unfortunately, the production of cassettes and vinyls is not free of pollutants and polluting processes.

We try to be as environmentally friendly as possible in all production processes, but have to admit that many of our own goals are not yet met. Thus, the waiver of environmentally unfriendly air bubble film and plastic covers, although planned, but still technically feasible from a cost point of view. Likewise, the plastic of the music cassettes can hardly be replaced.

However, we try to avoid packaging waste wherever possible. Our print products are all climate neutral. Climate neutral printing refers to the compensation of so-called greenhouse gases that have arisen in the production of a print product.